FAQ's

Courses

Error Message "Please fix the errors above" with no errors indicated.

Sometimes when purchasing a membership or a course the browser you are using can block the error message description from popping up. If you have checked your form and there are no error messages on it the most likely reason for this problem is that you have already set up an account using the same email address on our website when previously purchasing a course or membership.

If this happens all you need to do is log into your existing account via the option on the top right-hand side of the screen and if you have forgotten your password you can also reset it at this point.

Once you have logged in you will be able to complete your purchase but if you are still having problems then please contact us at support@pensioncraft.com

Are the courses time limited?​

No, you can work through the courses at your own pace and revisit them at any time in the future.

Membership

I am a Patreon member but I can’t log in to the website

The website and the Patreon membership are run separately as we had no way of combining them. Here is a link to a post that explains more about it but if you have any questions please do get in touch support@pensioncraft.com

Error Message "Please fix the errors above" with no errors indicated.

Sometimes when purchasing a membership or a course the browser you are using can block the error message description from popping up. If you have checked your form and there are no error messages on it the most likely reason for this problem is that you have already set up an account using the same email address on our website when previously purchasing a course or membership.

If this happens all you need to do is log into your existing account via the option on the top right-hand side of the screen and if you have forgotten your password you can also reset it at this point.

Once you have logged in you will be able to complete your purchase but if you are still having problems then please contact us at support@pensioncraft.com

How do I upgrade/downgrade/cancel my membership? ​

You can change or cancel your membership at any time. To do this, first of all, make sure you are logged in then:

  • Once you are logged in you will see the Dashboard option appear in the top right-hand side of the screen.
  • Go to your Dashboard and scroll down the screen until you see the Manage Subscription button. Once you have chosen this you will see a list of any courses you have bought and your current membership subscription
  • Next to your membership subscription, you will see the options available to you these will include the options to change or cancel your plan.

 

If you change your membership or move from a monthly to annual subscription prices are prorated based on what you’ve already paid and how long you have had that membership.

How can I ask Ramin a question?

If you are a Premium member the best way to ask questions is through our Slack chat forum and you will find a button that gives you access to this on your dashboard.

Premium members can also ask questions during one of Ramin’s live members only Q&As. These are held every other Sunday and a link to join the call is posted in the Dashboard under the Upcoming Events section.

If you want to arrange a one to one zoom call with Ramin then you can find more information about that here Coaching

What is a Pensioncraft YouTube supporter?

Some people who don’t want membership benefits but do want to help support us financially choose to do this by joining the PensionCraft YouTube channel. 

YouTube supporters get a crown next to their name when they make comments on our videos or live streams on Youtube but they do not have access to any of the membership benefits available through this site. 

If you want to find out more about supporting us on YouTube here

Weekly Market Roundup

I no longer wish to receive the weekly market roundup what should I do?​

There is an unsubscribe link at the bottom of each market roundup email. If you use this link then you will be automatically unsubscribed.

Coaching

Can Ramin provide financial advice? ​

Ramin is not a financial advisor, he is an investment coach. His aim is to support you to make better investment decisions, not tell you what to do. He won’t promote any products or platforms and the investments you choose are completely up to you.

Can I have someone else with me during the call? ​

Yes, Ramin often runs sessions for couples.

Can Ramin prepare a financial plan for me? ​

Ramin can help you in the decision-making process of making a financial plan, however, he can’t create a plan for you as that would be considered financial advice.

What do I need to prepare in advance?

You do not need to send Ramin anything but you may find it helpful to prepare a list of questions that you can refer to during the call to make sure you don’t forget anything.